There may be times when you or your relatives have concerns or questions about the care and treatment you are receiving, or you may need some support.
The Patient Experience team can help you with this. They will listen confidentially to your concerns and give you information that is relevant by contacting independent, statutory or non-statutory organisations such as Advocacy or the Carers’ Association.
The Patient Experience team can also help by sorting out any disagreement or concerns you may have with any NHS service. You can ask a member of staff to contact the team on your behalf, or you can contact the service using the freephone
helpline (0800 027 2128).
We also offer an Advocacy service, which can support, represent and inform you, should you need assistance in obtaining your rights or resolving a difficult situation. Advocates are independent of the Trust and will act on your instructions only. They can help you plan for and attend meetings. The service is confidential. You have the right to access this type of support. An Independent Mental Capacity Advocacy Service (IMCAS) is available for people who struggle to make decisions about their affairs. Please contact ward staff for further information.
Advocacy is about making sure that someone gets their views heard. Most people are able to speak up for themselves, but sometimes we all need some help. An advocate does not tell you what they would do: they help you to decide what you
want. Advocates respect your views, work together with you and do not judge your choices.
If you need any help knowing which service to contact or any support in contacting them please speak to a member of staff.
If you live in the county of Derbyshire
For help with Advocacy if you live in Derbyshire, contact Cloverleaf Advocacy on 01924 454875 or email referrals@cloverleaf-advocacy.co.uk
If you live in the city of Derby
For help with Advocacy in you live in Derby City contact ONE Advocacy on 01332 228748 or email referrals@oneadvocacyderby.org
Your records
Details of your medical care will be recorded but we always aim to protect your personal information. Great care is taken to ensure high standards of confidentiality are maintained with all information held.
The Data Protection Act 2018 gives you the right of access to any personal information which the Trust holds about you. If you wish to apply for access to your information, or if you would like more information about your rights under the Act you can contact dhcft.accesstoahealthrecord@nhs.net
Your feedback
The Friends and Family Test was created to help the NHS understand whether patients are happy with the service provided, or where improvements are needed. It’s a quick and anonymous way to give your views after receiving NHS care or treatment.
Find out how you, your family or carer can share feedback at: derbyshirehealthcareft.nhs.uk/feedback
