During your stay we want you to feel at ease with your surroundings and as comfortable as possible
We hope the facilities and support provided on the ward will help you to relax and aid your recovery.
Food and Drink
While you are on the ward we want to make sure you get the correct food and drink to meet your needs, as this will help to keep you well.
Daily menus are provided and nurses are available to help you fill them in. Three main meals are provided and snacks are available in between these times.
A variety of hot and cold drinks are available during the day and on request. We also provide special diets to meet physical and cultural needs, please speak to a member of the nursing team for further information.
Nutrition is an important part of your recovery and we will record your weight weekly. A dietitian is available to visit you should the need arise. We will also support with Speech and Language Therapy (SLT).
Breakfast: 8.30am - 9.30am
Lunch: 12pm - 1pm
Evening meal: 5pm - 6pm
We want you to feel welcome during your stay so please free to speak to staff if you would like a drink or snack outside of the set meal times.
Mobile phones
Most patients can keep their mobile phones and other communication devices on the
ward. It is advised that you keep these on your person. Electrical chargers cannot be kept in bedrooms, however devices can be charged in the staff office.
Mobile devices cannot be used to photograph or record whilst in hospital grounds. This is to protect confidentiality. A phone is available for patients to use free of charge. Please ask a member of staff for details. Our Staff will also be seen using
mobile phones for Clinical Care.
Laundry
When on the ward we ask that you provide your own toiletries. These include, shower gel or bubble bath, shaving kit (if applicable), shampoo, toothbrush, toothpaste or denture care products, hairbrush or comb. Hospital towels are provided in your bedroom.
We recommend a supply of easily washable day and night clothes. We do have laundry facilities on the ward but ask that relatives launder clothes at home if they are able, this allows nursing staff to spend more time with the patients in their care.
Please provide washing powder if clothing is to be laundered on the ward. We keep a record of the clothing you bring. To assist staff it would be helpful if you hand your clothing to staff on arrival. Please note the Trust cannot be held responsible for lost or mislaid items.
Chiropodist
A chiropodist also visits the ward. Please speak to a member of staff if you require this service.
Recreational Services
Members of the care team are available to work with you on a one-to-one basis supporting the goals which are included within your care plan. There is an activity board on the ward which shows what is available on different days. If you would like you take part in any of the activities please speak to a member of staff.
Restaurant/Coffee Shop
A restaurant and coffee shop can be found in the Ashbourne Centre at Kingsway Hospital (8.30am-2pm). There are also vending machines situated inside with indoor and outdoor seating areas. Kingsway Hospital is situated opposite Kingsway Retail Park which has a number of supermarkets, shops and food outlets.
Visitors
Should you wish to have visitors they are welcome in the Visiting Room or you may be able to leave the ward to go to the restaurant/coffee shop with your visitors or for a short walk. Staff can advise you. Please ask Staff to prebook an allocated visiting time.
Visitors please do not use the lounge or bedrooms as these are strictly for patient use. Under 18s cannot visit any of the wards. We operate protected meal times to ensure that people in our care have the greatest opportunity to have adequate diet and fluids. Exceptions to these times can be discussed with staff.
Visiting times:
2pm - 4pm
6pm - 8pm
