If you are worried about something to do with your care…
- Speak to any member of staff. We all work as part of a team.
- If they cannot help, please talk to your named nurse or care coordinator.
- If the issue is not solved, bring it up at the community meeting.
- After this, if you still have an issue, please tell the ward manager.
- If the ward manager cannot solve your issue, please contact the Patient Experience team.
Your feedback
We are always keen to improve what we do.
We want to:
- get things right
- focus on you
- be open
- be accountable
- act fairly and proportionately
- put things right
- improve all the time.
We do this by listening to you, your family and visitors. Please tell us what you think we do well and how we could improve.
You can do this by scanning this QR code or visiting derbyshirehealthcareft.nhs.uk/feedback. If you have problems with this, please speak to a member of staff.
Please fill in a family and friends survey before you leave. Please ask ward staff for details or visit the feedback page on our website.
Complaints
If your issue cannot be solved using the steps above, you may make a complaint to the Patient Experience team. Please contact them by emailing dhcft.patientexperience@nhs.net or by calling 01332 623751 or 0800 027 2128.
Or write to:
Patient Experience team
Derbyshire Healthcare NHS Foundation Trust
Kingsway House (Room 160)
Kingsway Hospital
Derby
DE22 3LZ
We want to know if we have got something wrong. If you raise a concern, this will not affect your care.
Advocacy
If you need help speaking up for yourself, you can use our advocacy service. Advocates do not work for Derbyshire Healthcare so are independent. They can help you plan for meetings. They will attend meetings if you wish. Everything you tell them is confidential. Advocates do not tell you what to do but will help you decide what you want.
Do you struggle to make decisions about your affairs? You can use an Independent Mental Capacity Advocacy Service (IMCAS).
If you live in the county of Derbyshire
Contact Cloverleaf Advocacy
01924 454875
Email referrals@cloverleaf-advocacy.co.uk
Find out more about your rights and our services here: www.corecarestandards.co.uk
