The Carsington Unit has three wards. Each one has a ward manager. They are:
- Dove Ward – Claire Cosgrove
- Robin Ward – Joanna Bowden
- Wren Ward – Sara Johnson
All the team work hard to give you quality care and keep you safe. We want you to feel hopeful about your health and wellbeing. We will help you on your journey to feeling better. We want to make your stay comfortable. We will give you the care we would want for our own families and friends.
Your family and friends
Your family and friends are important so we will ask you if we can involve them. They can help us understand the things you like, and how to help you.
Your care plan
We want you and your family to know why you are here. We also want you to understand your care plan. Please tell us about your goals so we can help you.
Help us to help you
We always want to improve your care, so please tell us what we can do better.
- You can talk to our ward staff
- During your stay, we will give you surveys to complete
- You can send feedback by visiting the feedback page on our website
- You can contact the Patient Experience team. Call free: 0800 0272128 or email: dhcft.patientexperience@nhs.net
When you arrive at the Carsington Unit
When you come to the Carsington Unit we will hold an admission multidisciplinary meeting (MDM).
We will usually hold this in the first two days of your stay. At this meeting you will meet some of the people who will take care of you. They may be nurses, psychologists, doctors, occupational therapists, and community teams.
Your family, friends or carers may be there too, if you wish. This meeting is a chance for you and your care team to talk. You can ask any questions about your care.
In this guide and on your ward, you might hear some words that you have not have heard before. Some of these words are listed below.
Named nurse - This is the main nurse who will look after you
Consultant - The consultant psychiatrist is an expert in mental health. They oversee the doctors and nurses looking after you. They will plan your treatment.
Occupational therapist (OT) - We sometimes call these OTs. They look at how well you can do tasks and help you meet your goals.
Care co-ordinator - This is usually a community psychiatric nurse (CPN). They make sure everyone looking after you knows what is happening and that you have what you need to get well. You may already have a care co-ordinator. If not, we may ask for one if needed.
Care plan - This is a list of the treatments and support we will give you, to help you get better
Ward doctors - Doctors look after you and look at your test results. If they need to, they will ask the consultant for advice.
Leave plan or discharge plan - We will make plans if you are going on leave or are being discharged. There will be details of any treatments and support we will give you, to help you get better. This will be written down in a leave plan if you are going on leave. If you are being discharged, this will be called a discharge plan.
Multidisciplinary meeting (MDM) or ward round - At this weekly meeting you will meet the people taking care of you. We sometimes call this an MDM or a ward round.
Community meeting - Every week, there is a
meeting of staff and patients. This is a chance
to talk about any issues on the ward. Anyone can ask for the minutes of these meetings
Observation and engagement level - We will assess you. Afterwards, we will put you on Level 1, 2, 3 or 4. These levels tell us how often to check on you to keep you safe.
Reasonable adjustments - These are changes we can make to help you if you have physical health needs or a learning disability. We can also help if you are autistic. Please ask your named nurse.
