• If you need help, advice, or information you can talk to the Care Coordinator or Keyworker, or the person who organises the care for your loved one. With permission, they can talk to you about the care being provided to the person you care for and they will involve you whenever possible. You can also talk to your GP if you have concerns.
• The Derbyshire Mental Health Helpline and Support Service is a freephone service available to everyone living in Derbyshire, including Carers and family members. It is open 24 hours a day, seven days a week. If you or your loved one are experiencing distress or anxiety, or feeling that you cannot cope, you can call 0800 028 0077 for support over the phone. That support could be about your mental health, but you can also talk through practical issues that may be causing concern.
• Talking Mental Health Derbyshire is an approved NHS provider of talking therapies. Talking therapy is a way to explore your difficulties with a trained professional and have a safe place to talk about how you are feeling. The service is free and you can refer yourself by calling 0300 123 0542 or emailing dhcft.talking@nhs.net. If you want to find out more about the service you can visit the website www.derbyshirehealthcareft.nhs.uk/services/talking-mental-health-derbyshire/interested-talking-therapy
• There are four Urgent Treatment Centres in Derbyshire (UTCs) - Buxton, Ilkeston, Ripley and Whitworth Hospital and they are open seven days a week, between 8am and 8pm across Derbyshire. Urgent Treatment Centres can treat a range of minor injuries and ailments without needing to visit a large hospital. You can call 111 or go online to 111.nhs.uk to arrange an appointment. For more information visit the website www.dchs.nhs.uk/our-services-and-locations/a-z-list-of-services/urgent-treatment-centres-all
• Derby City Urgent Treatment Centre is based in Derby City at Entrance C, Osmaston Road, Derby, DE1 2GD. The service runs from 8am - 8pm, 7 days a week. The service is for patients who need treatment for common illness conditions or minor injuries that are too urgent to wait for a GP appointment but do not need emergency treatment at an A&E department. You can call 111 or go online to 111.nhs.uk to arrange an appointment. For more information visit the website www.onemedicalgroup.co.uk/surgeries/derby-urgent-treatment-centre/ or telephone 01332 452 199
• In medical emergencies and life-threatening situations, where a person has taken an overdose, or needs urgent medical attention, please dial 999 or attend your nearest hospital A&E department.
For immediate life-threatening emergencies, where a crime is being committed, or a fire is in progress, contact the emergency services by calling 999 immediately and ask for the Ambulance, Police or Fire Service. If it is a non-emergency police issue, please call 101.
• The Patient Experience Team is the central point of contact for people to provide feedback and raise concerns about the services provided by Derbyshire Healthcare NHS Foundation Trust. You can contact the service if you have a concern, complaint, or compliment about the service the person you care for may be receiving. We don’t always get things right and the feedback you provide can help the Trust to keep improving services. You can contact the team on 01332 623 751 or 0800 027 2128 or email dhcft.patientexperience@nhs.net
• You can find more information on the Derbyshire Healthcare NHS Foundation Trust website. In particular, for information:
o about local support services, please see: www.derbyshirehealthcareft.nhs.uk/getting-help/local-support-services
o on how to get urgent help in a mental health crisis, please see: www.derbyshirehealthcareft.nhs.uk/getting-help/help-mental-health-crisis
o visit the Carers Hub: www.derbyshirehealthcareft.nhs.uk/get-involved/families-and-carers
