Your care
Whilst in hospital we want to give you the best care possible and make sure your individual needs are met. As well as this, we need to keep you safe and ensure your stay is pleasant and productive.
We want you to:
- Be involved in decisions about your care and treatment
- Have relevant professionals involved in your care
- Have an assessment of what your needs are
- Have access to a therapeutic timetable tailored to your needs
- Have a written care plan explaining what is happening
- Be involved in regular reviews of your care
- Have support for your carers/family if they need it
- Be followed up if you go on leave and after you leave hospital
Your assessment
To make sure we know what your needs are and help us work out how we can meet them, we’ll begin by talking to you. Sometimes we might need to take tests and complete assessments to ensure your needs are met, we’ll always talk to you about these first and include you in any plans.
Information we may need to know about you:
- What’s happened to bring you onto the ward
- Your physical and mental health
- Family and relationships and social circumstances
- Your housing and money needs
- What you do during the day, and whether you need any help with day-to-day activities such as shopping or looking after yourself.
We’ll also make sure that if you have any requirements for example because of your religion or spirituality, culture, sexuality, age, gender or disability, that they are taken into account and planned into your care.
Physical examination
When you are admitted to the ward the doctor will carry out a physical examination. This will normally involve:
- Measuring your height and weight
- Taking your blood pressure
- Asking for a blood sample
- Asking for a urine sample.
- Completing an ECG.
If you are unsure or worried about any of the above tests, then please speak to a member of staff on the ward.
You will have regular reviews with the team on the ward to discuss your care throughout your stay with us.
The most important thing about any review is that you have the chance to talk about what’s important to you. You can involve a relative, friend, carer or advocate in your review if you would like to.
Privacy and dignity
You have the right to receive high quality care which is safe, effective and respects both your privacy and dignity. Whilst in our care you can expect to be:
- Shown respect and treated with dignity
- Treated as an individual and offered personalised services
- Supported to maintain the maximum possible level of independence, choice and control
- Listened to and supported in expressing your needs and wants
- Respected in your right to privacy and confidentiality
- Fully involved in planning your care, with family members and carers as care partners
- Able to complain without fear of retribution
- Free from any experience of abuse.
