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Monday 10 December 2018
Derbyshire Healthcare NHS Foundation Trust
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Support for the emergency services

Police officer talking with a nurse from the Mental Health Triage Hub

We run an advice and assessment hub to help all of Derbyshire’s emergency services to identify the best ways to care for people with mental health problems. We call this hub the Mental Health Triage Hub (MHTH).

How does the hub work?

The hub is based at Butterley Hall in Ripley. It is staffed by mental health nurses and social workers seven days a week, with extended hours at the weekend. The team support staff from Derbyshire Constabulary, East Midlands Ambulance Service, Derbyshire Health United and council social care services.

Through a triage and assessment process, they help these staff to find the most appropriate healthcare pathway for people in mental health crisis or who appear to have mental ill health.

What is the purpose of the hub? 

The hub was created in 2017. It brings together two teams who were previously based separately: the Street Triage team previously based in Ripley and the nurses previously working in the 111 call centre. By bringing the two teams together, the hub aims to create a single service dedicated to getting the right help to individuals at the right time. 

The intention is that this will:

• reduce inappropriate attendances to Accident & Emergency departments

• reduce inappropriate Section 136 detentions and detentions in police custody.

How do I contact the hub?

The service can only be accessed by emergency services staff, not by members of the public.