Glowing results have been awarded to Derbyshire Healthcare following a patient inspection of its hospital wards and environments.
The inspection, led by patient representatives from Derbyshire Voice and carried out as part of the national PLACE (patient-led assessment of the care environment) survey, revealed that the Trust’s mental health and dementia wards exceed the national average when it comes to cleanliness, appearance, quality of food, and the level of privacy and dignity provided.
Satisfaction levels were particularly high around the cleanliness of the wards, with high ratings ranging from 96.37% to 99.52%.
In 2015 the PLACE assessment was extended to measure how well hospitals are equipped to meet the needs of people living with dementia. For the second consecutive year Derbyshire Healthcare surpassed the national average, which this year was 75.28%, by achieving satisfaction levels of 92.43%.
Derbyshire Healthcare runs hospital facilities on three sites in Derby – the Radbourne Unit, London Road Community Hospital (wards 1 and 2) and the Kingsway Site – and at the Hartington Unit in Chesterfield. The Trust has voluntarily taken part in the PLACE assessment process since its inception in 2013. The aim of PLACE assessments is to provide a snapshot of how an organisation is performing against a range of non-clinical activities which impact on the patient experience of care. The criteria included in PLACE assessments are not standards, but they do represent both those aspects of care which patients and the public have identified as important, and good practice as identified by professional organisations whose members are responsible for the delivery of these services.
Carolyn Green, Director of Nursing and Patient Experience for Derbyshire Healthcare, said: “It gives me great satisfaction that Derbyshire Healthcare’s wards have once again been recognised as clean and safe environments. This is no small feat, and it is down to our brilliant teams who work hard every day to make patients feel cared for with compassion and dignity.
“My sincere thanks go to the Trust’s Estates and Facilities staff who go that extra mile to make our patients feel comfortable, and to the patient assessors from Derbyshire Voice who gave up their time to take part in this inspection.”